FAQs
Where do you ship?
We ship worldwide to select countries including India, United States, Canada, United Kingdom, France, Germany, Italy, Portugal, Belgium, Netherlands, Spain, Ireland, Finland, Denmark, Sweden, Norway, Switzerland, Australia, New Zealand, South Korea, Singapore, UAE, and Qatar.
Do you provide free shipping?
We offer complimentary shipping across India.
International shipping is available on all orders, with free shipping applied on orders above $300.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
Delivery timelines vary by location.
India: 3–6 business days.
International: 7–15 business days.
Tracking details are shared once your order has been dispatched.
What is your return policy?
We accept returns within 14 days of delivery worldwide, provided items are unused and in original condition with tags attached.
Sale items and gift cards are non-returnable. Duties and taxes are non-refundable.
Return shipping costs are the responsibility of the customer and will be deducted from the issued store credit where applicable.
Approved returns are issued as store credit only.
How does the return process work?
Submit your return request through our website.
Our team reviews requests within 24–48 business hours. Once approved, return instructions will be shared with you.
After the item is received and passes inspection, store credit will be issued within 7–10 business days.
What is your cancellation policy?
At Lamoura Luxe, each piece is prepared for dispatch promptly to ensure timely delivery.
For this reason, orders cannot be cancelled once they have been placed.
Where are your pieces made?
Lamoura Luxe pieces are proudly produced in India in carefully selected facilities that align with our quality standards.
What payment methods do you accept?
All payments are securely processed via our trusted payment gateway.
We accept UPI, debit and credit cards, net banking, and popular wallets.
How do I choose the right size?
You can refer to the detailed size guide available on each product page.
If you are between sizes or need assistance, our team is happy to help you choose the best fit.
What fabrics do you use?
We work exclusively with premium natural fabrics, including breathable cottons and refined linen blends, chosen for structure, longevity, and comfort.
How should I care for my garment?
Care instructions are provided on each garment tag.
Most structured pieces benefit from gentle handling or professional cleaning to preserve their shape and fabric integrity over time.
Are there any natural variations in the garments?
We strive to present our pieces as accurately as possible.
Slight variations in colour or texture may occur due to lighting, screen settings, and the natural characteristics of the fabrics.
Are your pieces produced in limited batches?
Most Lamoura Luxe pieces are produced in limited batches to maintain quality, exclusivity, and intentional production.
How can I contact customer care?
For any assistance, please email hello@lamouraluxe.com.
We respond within 24–48 business hours.