FAQs

Where do you ship? +
We currently ship to the following countries:

India, United States, Canada, United Kingdom, France, Germany, Italy, Portugal, Belgium, Netherlands, Spain, Ireland, Finland, Denmark, Sweden, Norway, Switzerland, Australia, New Zealand, South Korea, Singapore, UAE, Qatar.
What fabrics do you use? +
We work exclusively with premium natural fabrics — including breathable cottons, linen blends, and long-lasting, high-quality textiles. We avoid harsh synthetics that harm the body or the environment.
What payment methods do you accept? +
We currently accept secure payments through Razorpay, including UPI, Debit/Credit Cards, Net Banking, and popular wallets.
What is your return policy? +
We offer returns within 14 days of delivery for items in unused, unworn condition with all original tags. Sale items and gift cards are non-returnable.

To submit a return request, visit our Returns Portal.
How does the return process work? +
Once you submit a return request through our website, our team will review it within 24–48 business hours. After approval, you can ship the item back to us. Refunds are processed within 7–10 business days after inspection.
Can I cancel my order? +
Yes — you may cancel your order within 12 hours of placing it through our Returns & Cancellation page. After 12 hours, orders may already be processed or dispatched.
How long will my order take to arrive? +
Processing time: 1–3 business days.
Delivery timelines vary by country:

• India: 3–6 business days
• International: 7–15 business days
Do you offer exchanges? +
We currently do not offer direct exchanges. You may return your item and place a new order for your preferred size.
What if I received a damaged or wrong item? +
Please contact us within 48 hours of delivery with photos of the issue. If confirmed, we will cover return costs or send a replacement.
How can I contact customer care? +
You can email us at hello@lamouraluxe.com. Response time: 24–48 business hours.